FAQs

Frequently Asked Questions

1. What are your processing times?
Our processing times are 5-7 business days from the date of purchase. Please note that business days exclude holidays and weekends.

2. How long does shipping take?
Please allow 3-5 business days for shipping. Shipping times may vary depending on your location and current conditions.

3. Will I receive tracking information?
Yes, you will receive tracking information once your order has been processed and a shipping label has been created. This will allow you to monitor the progress of your shipment in real time. Please note that delays may occur due to weather conditions or other unforeseen circumstances.

4. Can I cancel my order?
If you would like to cancel an order prior to it being shipped, please email us at scrubchicessentials@gmail.com

5. What if there’s an issue with my order?
If there are any issues with your order, please email us at scrubchicessentials@gmail.com and we’ll be happy to assist you.

6. What is your return policy?

• Because many of our products are handmade or made to order, we do not offer refunds. Eligible unused items may be returned within 14 days for store credit. Personalized items, digital products, and final sale items are not eligible for returns. 

7. What if my package is lost?
If your package is lost in transit or shows as delivered but you have not received it, you must file a claim with USPS and follow their guidelines for resolution. Scrub Chic Essentials is not responsible for lost items once they are shipped.

8. What happens if I provide an incorrect shipping address?
If you provide an incorrect shipping address and your package is returned to us, please email us at  scrubchicessentials@gmail.com if your email is on file, you can repay shipping to have the package reshipped to the correct address, or you can choose to receive a store credit. 

9. Do you ship internationally?
At this time, we only ship within the USA and Canada